Refund Policy
Eligibility for Refunds
We want you to be completely satisfied with your purchase! If you are not happy with your order, you may be eligible for a refund under the following conditions:
- Items must be returned within 1 day of receiving your order.
- Items must be unused, unworn, and in their original packaging with all tags attached.
- Personalized, custom-made, or final sale items are not eligible for refunds.
- Refunds will only be issued for defective, damaged, or incorrect items received.
Refund Process
To request a refund, please follow these steps:
- Contact Us: Email our customer support at info@noteyou.in or submit a request through our website with your order number and reason for the refund.
- Return Authorization: If eligible, we will provide you with return instructions, including the return shipping address.
- Ship the Item: Securely pack and ship the item using a trackable shipping method. Return shipping costs are the customer's responsibility unless the item was defective or incorrect.
- Processing Time: Once we receive your returned item, please allow 15 business days for inspection and refund processing.
Refund Method
- Refunds will be issued to the original payment method used at checkout.
- Depending on your bank or payment provider, it may take 15 business days for the refund to reflect in your account.
Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item, please request a refund and place a new order for the desired item.
Non-Refundable Items
The following items are not eligible for refunds:
- Earrings (for hygiene reasons)
- Gift cards
- Sale or clearance items
- Customized or personalized items
Contact Us
For any questions regarding refunds, please reach out to our customer support team at: info@noteyou.in